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Thinxtra Careers

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Network Operations & Infrastructure Manager

Join the fastest growing Australian based IoT Solutions and Network Provider, enabling Massive IoT.

Thinxtra is the Massive IoT Enabler and solution provider that offers 0G and Cellular end-to- end solutions and connectivity to its customers.

Thinxtra is an action-oriented, fast-moving team whose goal is to connect the unconnected through disruptive solutions. The company feeds on a dynamic culture of transparent action and accountability. We continue to challenge the status quo in our industry and are leading the way in delivering innovative IoT solutions and solutions across ANZ, Asia and the world.

The Network Operations & Infrastructure Manager will be responsible for Thinxtra’s 0G wireless telecommunications network in all territories (Australia, New Zealand and Hong Kong) including but not limited to its operational upkeep and expansion in customer driven areas. The role will ensure Thinxtra’s sales team, prospects and customers are supported and guided whilst the network operation and quality supports the scale of connections onto the network. The role in some instances would be customer facing at the various stages of the sales process and managing a small team of network engineers.

‘You will have broad technical skills with experience in wireless telecommunications, excellent business acumen, knowledge and experience in (SAED – Low-Impact Facilities), clear and confident communication and negotiation skills, customer and supplier relationship management skills, and team leadership skills to manage a small team of network engineers‘ Would place this in the experience part below or leave it out if it is already covered.

Accountable for the day-to-day management and operational aspects of the 0G network, including its availability across all territories.
Oversee the administration and maintenance of all network infrastructure, site licence renewals, host agreements and relationships, team members and vendors.
Oversee the planning and implementation of commissionings, decommissioning and modifications to 0G network infrastructure to ensure they are carried out in alignment to business requirements.
Plan, control, manage and report on activities and spend versus budget related to operating the 0G network.
Report monthly on key metrics, including availability, major issues, spend vs budget and WHS issues, including communications outages.
Manage Thinxtra’s Network Operations Centre (NOC) ensuring its processes are streamlined across all 3 territories.
Manage relationships externally with network equipment suppliers, landlords, partners, vendors and customers.
Provide Level 3 operational support in designing, optimising, troubleshooting, diagnosing, repairing and resolving network related issues.
Ensure network OPEX is on budget whilst exploring and enacting opportunities for OPEX reduction through site license negotiations / renewals.
Renewal and negotiation of existing operations vendor contracts to reflect business requirements.
Management and oversight of internal projects related to improving operational efficiencies.
Operate, document, maintain and keep updated Thinxtra’s network operations processes to ensure customer experience.
Management and leadership of the network team, ensuring productivity and growth.
Ensure that network assets are maintained responsibly.
Ensure all network related policies and procedures are adhered by the team and contractors.
Travel domestically and internationally when required
Ad-hoc Activities as directed by manager

Tertiary education (in Engineering or a related technical field), or equivalent experience. PMP Qualification or equivalent.
5+ years hands-on work experience in managing a wireless telecommunications network across multiple territories.
Understanding of existing wireless technologies including 3G/4G/5G is preferred but not essential.
Experience/familiarity with operations management with the ability to spot inefficiencies in existing operational processes and enact improvements.
Experience/familiarity in project management, with the ability to manage network expansion projects while interacting across various stakeholders from Engineers to C-level.
Demonstrated experience in managing a small team of engineers.
Must have the right to work in Australia.

A leadership mindset, able to lead a team of engineers in order to ensure network stability across 3 geographical territories.
Excellent communication, negotiation and presentation skills.
Excellent team player able to work closely with other technical, sales and finance departments.Ability to manage multiple projects under tight time constraints in a calm manner.
Able to combine technical network elements with business needs and requirements of customers.
Ability to be organised and analytical and attention to detail
Outstanding project and customer service mindset
Commercially astute
Enthusiasm and passion for our business and our customers

To apply, please attach your resume and cover letter describing your suitability for the role.

Quality Assurance (QA)/ Quality Control (QC) Engineer

Join the fastest growing Australian based IoT Solutions and Network Provider, enabling Massive IoT.

The QA / QC engineer will work collaboratively within the Product Team in Australia, New Zealand and Hong Kong to ensure candidates for Thinxtra’s Product Portfolio meet the expected quality required by the market to maximise their success and scale. The portfolio is primarily comprised of 3rd party vendor software and hardware products therefore some liaising with vendors on technical aspects will be required to ensure products can be effectively validated.

Thinxtra is the Massive IoT Enabler and solution provider that offers 0G and Cellular End 2 End solutions and connectivity to its customers.

Conduct testing, analyse data and summarise results into reports to objectively verify hardware and software products are fit for purpose in the use case and their operability aligns with the vendor documentation and claims.
Test project-related devices in the real use case or very similar in order to gauge performance and reduce risk of issues arising in the project.
Provide recommendations based on test findings to assist in resolving design issues or recommending design improvements for different IoT solutions as they relate to product quality, such as RF performance, functionality, battery endurance, manufacturability, reliability and accuracy, scalability, and in some scenarios regulatory compliance.
Review for technical accuracy, when existing or prepare product documentation such as data sheets, installation guides and user guides among others to support new product introduction in the market.
Provide sustaining support for existing product lines, including RMA. Recommend changes or improvements where appropriate.
Ad-hoc tasks as assigned by manager
Travel domestically or internationally as required
Where required, liaise with clients (on site or otherwise) to:
a) Conduct technical training sessions on IoT devices and platforms,
b) Assist with IoT device solutioning for the customer use case(s). Provide recommendations on which devices, technology, installation methods and configuration should be used for the use case to ensure maximum success of the project.

Bachelor’s degree in Electrical, Electronics, Telecommunications Engineering or similar discipline
Must have the right to work in Australia
At least 1-2 years of experience in Quality-related roles, preferably within the hardware and/or software industries
Advanced level of MS Office or Google Suite tools (Excel, Word, PowerPoint)
Critical Thinking ability
Exceptional written and verbal presentation communication skills
Demonstrated ability to learn new concepts quickly
Good interpersonal skills and ability to work as part of a team
Self-starter with lots of initiative
Attention to detail

To apply, please attach your resume and cover letter describing your suitability for the role.

Partner Business Development Manager (Partner Sales)

Join the fastest growing Australian based IoT Solutions and Network Provider with offices and staff in New Zealand.

About us

Thinxtra is enabling the benefits of Massive IoT (M-IoT), connecting physical assets with the digital world in the most energy and cost-efficient way, at scale. Founded in 2015, Thinxtra is Australian-owned and operated, and the exclusive owner and operator of the only public, national 0G Network in Australia, New Zealand, and Hong Kong.

The Partner Business Development Manager will be responsible for growing Thinxtra revenues and achievement of Profit and Connection metrics through the identification, recruitment, onboarding, and ongoing enablement of channel partners with the Thinxtra IoT solutions offerings.

Reporting to the Sales Director, the Partner BDM will be seen as the trusted IoT business advisor, providing thought leadership, and helping to shape GTM priorities that will capitalize on the Massive IoT growth opportunities.

The role will be based in our NZ office (Auckland), which was established in 2016 alongside our network.

Build a territory coverage plan and suitable call channel account cycle plan across New Zealand.
Implement a recruitment and onboarding process for channel acquisition, and become a trusted advisor to both customers and channel partners.
Generate proactive sales and pipeline activities in concert with Thinxtra marketing and channel partners.
Identify market opportunities and provide feedback to product/marketing teams to drive campaign activity and product road map.
Manage the opportunity lifecycle from identifying a lead to closing a sale and ensure the right customer or partner engagement is maintained throughout the process.
Manage pipelines, ensuring accurate and up-to-date data is maintained within the company CRM system.
Provide management with annual and 3 months rolling forecasts for partner-led opportunities.
Understand and develop the products, markets, and value propositions relevant to our Channel Partners and customers in your territory.
Monitor channel partner needs and success to ensure appropriate level of service and support is provided.
Engage in forecasting and opportunity planning of partner led opportunities and coordinate joint sales and marketing activities with channel partners.
Travel – Domestic or International to Australia as required

At least 3 – 5 years’ experience in a Channel Sales role or related discipline
Demonstrated experience in solution selling
Bachelor’s degree in relevant field – Business or Tech (desirable)
Exceptional written and verbal presentation communication skills
Demonstrated ability to learn new concepts quickly
Ability to engage at all levels within a customer or partner organisation
Good interpersonal skills and ability to work as part of a team
Self-starter with lots of initiative

Thinxtra Careers

Apply Now

Network Operations & Infrastructure Manager

Quality Assurance (QA)/ Quality Control (QC) Engineer

Partner Business Development Manager (Partner Sales)

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